Fair review for payment or export problems.
Effective July 10, 2026. HandleIt Docs LLC reviews requests using payment, credit, and export records.
Technical problems
If Stripe confirms payment but an unused export credit is not granted, or a technical failure prevents the purchased PDF export, contact support with the account email and approximate purchase time. Do not send card numbers.
Unused credits
Requests involving an unused single-export credit may be eligible for a refund after payment and account records are reviewed. If refunded, the unused credit may be removed.
Completed exports
Because a completed PDF export delivers the purchased digital service, refunds after export are reviewed individually and may be declined except where required by law or where the file was materially unusable because of a verified service failure.
Document quality
Generated drafts require user review and are not guaranteed to achieve an outcome. Dissatisfaction with a recipient’s response is not, by itself, evidence of a service failure.
How to request review
Email hello@handleitdocs.com from the address on the account. Include the document title, purchase date, and a short description of the problem. Support requests are reviewed during normal business days.