Defective Product Complaint

1

People and organizations

Tell us who is sending and receiving the document.

Your full nameYour company nameYour mailing addressEnter the complete address where the recipient can mail a response or supporting documents.Your emailYour callback phone numberEnter a number where the recipient can reach you about this request.Recipient nameRecipient company or organizationDepartment

2

Situation and history

Provide facts, dates, and prior communication.

Account, order, invoice, claim, contract, or other reference numberImportant datesInclude the event, purchase, service, appointment, report, or prior-contact dates you know.What should this defective product complaint address?Include the purchase, amount, important dates, reference numbers, and what went wrong.What was expected?What actually happened?Who have you contacted and what response did you receive?

3

Outcome, evidence, and tone

Choose the requested next step and review supporting records.

What should the defective product complaint ask for?Preferred response dateUse only a practical date or timeframe you chose.Evidence or supporting recordsReceipt or order confirmation, Account or order number, Billing statement, Warranty or tracking record, Prior messagesTone

4

Review your answers

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